Order Processing, Shipping, and Returns
What is the standard processing time for handmade items?
Stitch Markers and Progress Keepers:
Expect a 1-3 day processing period before your handmade items are shipped.
Notion Bowls and Dishes: Expect a 5-7 day processing period before your handmade items are shipped.
Sign up for order alerts via text or email at checkout, or use our "Track Your Order"
tab to check on the status of your order.
Do you offer free shipping?
Yes, we offer free shipping to customers in the continental United States who spend $30 or more per order. This offer is not time sensitive so order as often as you want!
How long after I place an order will I be able to download any digital files?
After you checkout, your digital file(s) will be available for download immediately.
Once you receive confirmation that your order was successfully completed, you will find a link to download your files on the upper right hand side of your order confirmation page.
You will also receive an email, via the email address you provided at checkout, which includes a link to download your digital file(s) shortly after you place your order.
I ordered something but I no longer want it, can I return the item for a refund?
Unfortunately, due to the fact that all of our products are made to order or are made in small batches to meet demand, we are unable to offer refunds at this time.
Please visit our Return Policy
for more information.
I placed an order and it hasn't shipped yet, can I cancel it?
Yes, you can cancel your order as long as the order has not been shipped.
To request an order cancellation, simply let us know by using the chat bubble on the bottom right side of your screen to chat with us.
Once the order has been shipped it can no longer be canceled.
What if my order arrives damaged or I received the wrong item?
Let us first apologize for any issues you may be experiencing!
With every unwanted experience we learn, grow, and change our practices in order to ensure situations like this occur as infrequently as possible.
If you have an issue with the quality of your item(s), please contact us as soon as possible with:
Your order number
A list of the items that arrived damaged, broke within 30 days of the original order date, or were sent incorrectly
Photos of the packaging if it appears to have been opened, resealed with tape, or if it arrived in any type of packaging other than our eco-friendly biodegradable mailers
Your prefered method of reimbursement*.
*We do not offer refunds, however we would be more than happy to replace the original item(s), supply you with different item(s) of equal or lesser value, or offer you a gift card with a balance that is equal to the original order total to be used at a future date.
If you have anymore questions about refunds or returns, please read our Return Policy for more information.
Coupons, Promotions, and Rewards
How can I receive 15% off of my order?
If you sign up for our newsletter you will receive your own personal one time use 15% off coupon. Once you sign up for our newsletter, you will receive emails updates (rarely, we won't spam you!) about flash sales, coupons to show our appreciation for your loyalty, and you'll be the first to know when new products are released. Sign up today!
Will my 15% off newsletter coupon ever expire?
Your 15% off coupon code will never expire. However, it is a one time use coupon.
Fortunately for you, as a member of our newsletter you will receive additional coupons in the future as a token of our gratitude.
We appreciate your support!
Can I share my 15% off newsletter coupon with my friends?
Unfortunately, the 15% off coupon code you received for signing up for our newsletter can only be used once.
If you know someone who may be interested in shopping with us, please encourage them to sign up for our newsletter as well in order to receive their own unique coupon code.
Thank you for your enthusiastic support of our small business!
Does Knits In by Denine ever run sales?
Yes! we will occasionally run sales and promotions on our products.
Our promos will typically be in the form of flash sales.
We will promote our sales on social media, but the best way to find out about our sales is to sign up for our newsletter.
Upon signing up you will receive a 15% coupon as a token of our gratitude for your signing up to the newsletter, you will also receive coupons exclusively for members of our newsletter.
Just a little thank you for keeping in touch!
Do you provide phone support?
We don’t offer telephone or video call support as of now.
Please contact with us via:
Or chat with us using the chat bubble on the bottom right of your screen.
How can I contact you with additional questions?
You may contact us with additional questions by:
Filling out the contact form on the upper left hand side of this page
Clicking on the chat bubble on the bottom right hand side of this page and sending us your question via chat
Sending an email to firstname.lastname@example.org
We will get back to you within 24 hours! We appreciate your patience.